Last Updated: August 12, 2026
Norovain (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit norovain.com, place an order, create an account, or interact with our customer service. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
● Contact and identity information such as name, email address, phone number, shipping address, and billing address
● Order and transaction details, including products purchased, order history, and payment-related information
● Communications you send to us, such as customer service inquiries or feedback
We also automatically collect certain technical information when you visit our website, including:
● IP address, browser type and version, device type, operating system, and referring website
● Pages viewed, time spent on pages, and other browsing activity
● Information collected through cookies, web beacons, and similar tracking technologies
Payment card details are processed securely by our payment service providers and are not stored on our servers.
How We Use Your Information
We use the information we collect for the following purposes:
● To process, fulfill, and manage your orders
● To communicate with you about your orders, account, or customer service requests
● To provide customer support and respond to inquiries
● To improve our website, products, and services
● To analyze website usage and traffic trends
● To send important transactional emails and, where permitted by law and your preferences, marketing communications
● To detect and prevent fraud or unauthorized activity
● To comply with applicable legal and regulatory obligations
How We Share Your Information
We do not sell your personal information to third parties for monetary consideration.
We work with trusted service providers to operate our business and deliver services to you. These may include e-commerce platforms, payment gateways, shipping and logistics companies, email service providers, analytics tools, and advertising partners such as Google. These partners are contractually obligated to protect your information and may only use it for the specific services they perform on our behalf.
We may also share your information:
● When required by law, court order, or governmental request
● To protect our rights, property, or safety, or the safety of our customers or others
● In connection with a business transfer such as a merger, acquisition, or sale of all or part of our assets
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device when you visit a site. We use the following categories of cookies:
● Essential cookies: Necessary for the website to function properly, such as enabling cart and checkout processes
● Performance and analytics cookies: Help us understand how visitors use our site so we can improve performance and functionality
● Functional cookies: Remember your preferences and settings to provide a more personalized experience
● Marketing and advertising cookies: Used to deliver relevant advertising, measure campaign effectiveness, and enable remarketing
Cookie Consent
When you first visit our website, you will be presented with a cookie consent banner where you can accept or reject non-essential cookies. You can change your cookie preferences at any time by clicking the cookie settings icon on our website or through your browser settings. Essential cookies required for core site functionality do not require consent and will always be active.
Google Services
We use Google Ads, Google Analytics, and Google conversion tracking technologies on our website. These services use cookies and similar tracking technologies to collect information about your browsing and purchase activity on our site, in order to:
● Deliver personalized remarketing ads across Google Search, YouTube, and third-party partner websites
● Measure advertising campaign performance and conversion effectiveness
● Analyze website traffic and user behavior patterns
Google may use the collected data to personalize ads within its own ad network. For more information about how Google uses data, please visit Google’s Privacy & Terms.
Opt-Out Options
You can opt out of personalized advertising by visiting Google’s Ads Settings at https://adssettings.google.com. You may also manage broader cookie preferences through your browser settings. Please note that opting out of personalized ads does not mean you will no longer see ads — only that they will not be tailored to your browsing activity.
Data Security
We use industry-standard security measures, including SSL encryption, to protect the transmission of your personal and payment information. We also implement reasonable administrative, technical, and physical safeguards to protect the information we maintain. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
In the event of a data breach that affects your personal information and poses a significant risk to your rights, we will notify you and the relevant regulatory authorities within the timeframe required by applicable law. Notifications will be sent via email and will include details of the incident, affected data categories, and recommended protective steps.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and accounting obligations. Specific retention periods include:
● Order and transaction data: Retained for 7 years to meet U.S. tax, accounting, and legal recordkeeping requirements.
● Customer service and communication records: Retained for 3 years following the date of your last interaction with us.
● Marketing contact information: Retained until you unsubscribe from marketing communications or request deletion of your data.
When personal information is no longer needed for its original purpose and is not required to be retained by law, we securely delete or anonymize it in accordance with our data security policies.
Your Privacy Rights (U.S. Residents)
Depending on your state of residence, you may have certain rights regarding your personal information under applicable state laws, including the California Consumer Privacy Act (CCPA). These rights may include:
● The right to request access to the personal information we hold about you
● The right to request correction of inaccurate or incomplete personal information
● The right to request deletion of your personal information, subject to certain legal exceptions
● The right to opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes
● The right to opt out of marketing communications
● The right not to receive discriminatory treatment for exercising your privacy rights
Important Note About Data Sharing for Advertising
While we do not sell your personal information for monetary consideration, we may share data with advertising partners such as Google to deliver personalized and targeted advertising. Under California law, this activity may be considered a “share” of personal information for cross-context behavioral advertising, and you have the right to opt out.
How to Exercise Your Rights
To exercise any of your privacy rights, please email us at service@norovain.com with your full name, the email address associated with your account or order (if applicable), and a clear description of your request. We will verify your identity to protect the security of your personal information before processing your request.
We will respond to all verified requests within 45 calendar days. If additional time is required to process your request (up to an additional 45 days), we will notify you of the extension and the reason for the delay within the initial 45-day window. If you are unsatisfied with our response, you may escalate your concern by contacting our support team for further review.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites or services, including payment processors, shipping carriers, and advertising platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date at the top. We encourage you to review this page periodically for the latest information. Your continued use of the website after any changes to the policy constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team:
Email: service@norovain.com
Phone: +1 212-226-5896
We aim to respond to all inquiries within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 5:00 PM ET
Closed weekends and major U.S. public holidays
Operating Company
Hangzhou Aixun Trading Co., Ltd.
（杭州艾迅贸易有限公司）
China Factory & Business Address
Building 1, 5th Floor, Units 7, 8, 9 & 10,
No. 8999 Jianshe Si Road, Guali Town,
Xiaoshan District, Hangzhou, Zhejiang 311241, China
US Returns Address
Norovain Returns
295 Madison Avenue, 12th Floor
New York, NY 10017
United States