Last Updated: August 12, 2026
Welcome to the Norovain website operated by Hangzhou Aixun Trading Co., Ltd. (“Norovain,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
Eligibility and Account Registration
You must be at least 18 years old and capable of forming a binding contract to use our website and place orders. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate and complete information and to update it as necessary. We reserve the right to suspend or terminate accounts that violate these Terms or are used for unauthorized purposes.
Use of the Website
You may use our website only for lawful, personal, and non-commercial purposes. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of the website, servers, or networks
- Interfere with or disrupt the operation of the website or the servers or networks connected to it
- Scrape, crawl, or use automated means to access or collect data from the website without our prior written consent
- Reproduce, duplicate, copy, sell, or exploit any portion of the website for commercial purposes without authorization
- Upload or transmit any viruses, malware code, or other harmful materials
We reserve the right to restrict or terminate your access to the website if we believe you have violated these Terms.
Orders, Pricing, and Payment
All orders placed through our website are subject to our acceptance and product availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or automated systems.
Prices are listed in U.S. dollars and are subject to change without prior notice. Applicable state and local sales tax will be calculated and collected at checkout based on your shipping address. We are not responsible for pricing errors; if an item is listed at an incorrect price, we reserve the right to cancel the order and issue a refund.
Payment must be made through the payment methods accepted on our website. By submitting payment information, you represent that you are authorized to use the payment method provided.
Shipping and Returns
Shipping terms, delivery estimates, and related conditions are governed by our Shipping Policy. Returns, refunds, and exchanges are governed by our Refund Policy. Please review both policies carefully before placing an order. By completing a purchase, you acknowledge that you have read and agree to these policies.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product designs, software, and the overall look and feel of the site, is the exclusive property of Hangzhou Aixun Trading Co., Ltd. or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this website without our prior written permission, except for personal, non-commercial use as permitted by these Terms.
User-Generated Content
If you submit reviews, comments, photos, or other content to our website (“User Content”), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, and display such User Content in connection with our business. You represent that you own or have the necessary rights to the User Content you submit and that it does not violate any third-party rights or applicable laws.
We reserve the right to remove any User Content that we determine, in our sole discretion, is inappropriate, offensive, or violates these Terms.
Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
Product descriptions, colors, and images are provided for informational purposes. We make reasonable efforts to ensure accuracy, but we do not guarantee that product information is complete, current, or error-free.
Limitation of Liability
To the fullest extent permitted by applicable law, Hangzhou Aixun Trading Co., Ltd. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the website, products, or services, even if we have been advised of the possibility of such damages.
In no event shall our total liability to you for all claims arising from or related to these Terms or your use of the website exceed the amount you paid to us for the products giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Hangzhou Aixun Trading Co., Ltd. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the website, your violation of these Terms, or your violation of any rights of another party.
Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in New York County, New York, and judgment on the award may be entered in any court having jurisdiction.
You agree that any arbitration will be conducted on an individual basis and not as a class action or collective proceeding. You waive any right to a jury trial or to participate in a class action.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Subject to the arbitration provisions above, any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in New York County, New York.
Termination
We may suspend or terminate your access to the website or your account at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the website will immediately cease. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) shall survive.
Changes to These Terms
We reserve the right to modify these Terms at any time. The updated Terms will be posted on this page with a new “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Norovain regarding your use of the website and supersede any prior agreements or understandings.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: service@norovain.com
Phone: +1 212-226-5896
We aim to respond to all inquiries within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 5:00 PM ET
Closed weekends and major U.S. public holidays
Operating Company
Hangzhou Aixun Trading Co., Ltd.
（杭州艾迅贸易有限公司）
China Factory & Business Address
Building 1, 5th Floor, Units 7, 8, 9 & 10,
No. 8999 Jianshe Si Road, Guali Town,
Xiaoshan District, Hangzhou, Zhejiang 311241, China
US Returns Address
Norovain Returns
295 Madison Avenue, 12th Floor
New York, NY 10017
United States