Shipping policy
Last Updated: August 12, 2026
Thank you for shopping with Norovain. This Shipping Policy outlines our shipping destinations, processing times, shipping methods, rates, delivery estimates, and related terms for all orders placed through norovain.com.
Shipping Destinations
We currently ship only to the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military addresses at this time.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding major U.S. holidays).
● Orders placed before 11:00 AM Eastern Time (ET) on a business day will begin processing the same day.
● Orders placed after 11:00 AM ET, on weekends, or on holidays will start processing on the next business day.
Shipping Methods and Rates
|
Method |
Estimated Transit Time |
Cost |
|
Standard Shipping |
3–7 business days after dispatch |
Free on orders with a merchandise subtotal of $80 USD or more (before taxes and shipping fees)$8.99 flat rate on orders under $80 USD |
Total Estimated Delivery Time
From order placement to delivery, the total estimated timeframe is typically 4–10 business days (1–3 business days of processing + 3–7 business days of transit). Orders placed after the daily cutoff, on weekends, or during holiday peak periods may take longer.
Delivery & Tracking
Once your order is dispatched, standard delivery takes 3 to 7 business days within the contiguous United States, depending on your location.
● You will receive a tracking number by email as soon as your order has shipped.
● Delivery times are estimates only and are not guaranteed. Transit may take longer during peak seasons, severe weather, or carrier service disruptions.
Sales Tax
Applicable state and local sales tax is automatically calculated and collected at checkout based on your shipping address. The exact tax amount will be clearly displayed before you complete your purchase.
Incorrect Shipping Addresses
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, you may choose either:
1. Pay the additional shipping fee for us to resend the package to a corrected address; or
2. Request a refund of the item subtotal (original shipping fees are non-refundable in this scenario).
Order Changes & Cancellations
You may request order cancellation or address updates if your order has not yet been processed or shipped. Please contact us as soon as possible at service@norovain.com.
Once an order has been handed over to the shipping carrier, cancellation and address changes are no longer possible. If you no longer want the item, you may refuse delivery upon arrival or initiate a return after receiving the package, in accordance with our Refund Policy.
Lost or Missing Packages
If your tracking shows no movement for an extended period, confirms the package is lost in transit, or shows delivered but you have not received your order:
● Please contact us within 30 days of the estimated delivery date.
● We will investigate the issue directly with the carrier on your behalf.
● Once loss is confirmed, you may choose between a full refund to your original payment method or a free reshipment of your order.
Fulfillment Delays & Out-of-Stock Items
If an item is out of stock, on backorder, or we are unable to fulfill your order within the published processing timeframe:
● We will notify you promptly via email with the updated timeline.
● You may choose to wait for restocking, select an alternative item of equal value, or cancel your order for a full refund with no additional penalties.
Important Notes
● Shipping and delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier performance, weather events, or high order volume.
● While we do not directly control carrier operations after dispatch, we will actively assist you in tracking and resolving shipment delays or issues, including filing claims with the carrier on your behalf when applicable.
● Address changes can only be made before the order is processed and shipped. Please contact us promptly if you need to update your delivery details.
Contact Information
If you have questions about shipping, your order status, or this policy, please reach out to our customer support team:
Email: service@norovain.com
Phone: +1 212-226-5896
We aim to respond to all inquiries within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 5:00 PM ET
Closed weekends and major U.S. public holidays
Operating Company
Hangzhou Aixun Trading Co., Ltd.
（杭州艾迅贸易有限公司）
China Factory & Business Address
Building 1, 5th Floor, Units 7, 8, 9 & 10,
No. 8999 Jianshe Si Road, Guali Town,
Xiaoshan District, Hangzhou, Zhejiang 311241, China
US Returns Address
Norovain Returns
295 Madison Avenue, 12th Floor
New York, NY 10017
United States